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Case Study
policy interpretation
How we freed up about three hours of work a day by letting a private assistant answer questions about internal policies.
~3 h/deň
time saved
3
colleagues freed up
100 %
data kept in-house
Client
About the Client
A state scientific and technical institution with a large set of internal policies. While working, employees often needed advice on how a given policy is interpreted and went to ask colleagues.
Challenges
Challenges
✗Three people answered colleagues about policy interpretation every day
✗Each of them spent about an hour a day on it
✗Answers differed depending on who the employee asked
✗New policies were slow to reach everyday practice
✗Data was not allowed to leave the institution
Solution
What we implemented
✓A private RAG assistant loaded with the internal policies
✓Answers given directly to the employee, with a link to the specific document
✓The whole solution running inside the institution infrastructure
✓The same content reusable for building training
✓Faster rollout of new policies into practice
Results
Results after 3 months
The three colleagues who used to explain policies every day got back about three hours of work a day. Employees receive a consistent answer with a link to the source, and new policies roll out faster. The data stayed inside the institution the whole time.
"Colleagues used to come and ask about policy interpretation several times a day. Now they get the answer directly with a link to the source, and we have time for our own work."
— Senior staff member at the institution
Related productPrivate RAG assistant for policies